Privacy Policy

Last Updated: February 21st, 2024

​

Your privacy is important to us. We are committed to protecting and ensuring the confidentiality of any Personal Information you provide to us.

​

This Privacy Policy (“Privacy Policy”) addresses how Dialog App Ltd. and its affiliates (“we,” “our,” “Dialog”) handles information we gather from third parties including, but not limited to, visitors to https://www.dialog-app.co/ (the “website”), users of the Dialog application (the “Platform”) and users of Dialog’s Services (“Users”). This Privacy Policy describes the ways we collect, use, keep and communicate Personal Information. Our Privacy Policy applies whenever you visit the website or use the Platform and the Services.

​

Please read this Privacy Policy and our Terms and Conditions carefully. By using the Platform, or otherwise providing us with your Personal Information, you are hereby consenting to Dialog’s collection, use, and communication of your Personal Information in accordance with this Privacy Policy.

​

If you do not consent to the practices described in this Privacy Policy, you may not continue to use the Platform.

​

For the purposes of this Privacy Policy,

“Personal Information” means any information that relates to you and either identifies you directly or could be used to identify you with other information available. It includes your name, user ID, email address, phone number, mailing address and payment account number. It does not include data where the information that identifies you has been removed, such as pseudonymised or anonymous data.

“Services” means Dialog’s free hosting, tools and support and paid hosting, tools, and support for Users. They do not include User content or content made available to Users by any third party on the User interface or in conjunction with the Services.

​

Questions regarding this statement should be emailed to contact@dialog-app.co or mailed to 10126 Finlayson Dr, Richmond, BC, V6X 1W6. You may also call us at 778-893-8683.

​

Not Intended for Children​

Dialog’s Platform and Services are not intended for children under the age of 17. We do not knowingly collect data relating to children. If you are under the age of 17, do not use or provide information on the Platform.

​

Highlights​

We Collect a variety of Personal Information from visitors and Users, depending on how they interact with our Platform or Services. This includes:

• Registration information submitted by Users;

• Log data collected automatically on the Dialog Platform;

• Information collected via cookies on the Dialog Platform;

• User data collected through User engagement with our Services; and

• Marketing and communication data provided to us by visitors, Users, or subscribers to our marketing communications.

​

​

We Use this information for the following purposes,

• Providing our Services and service communications;

• Data management and support for our Users;

• Improvements to our Services, Platform, and marketing strategies;

• Sending out marketing and promotional materials in accordance with your preferences; and

• As otherwise permitted or required by law.

​

We Share Personal Information with the following entities as necessary to provide the Services.

• Credit card processors to manage payment processing;

• Third party service providers, only as necessary to assist in providing certain components of our Services, and only with contractual requirements in place to protect the Personal Information and handle it only in accordance with this Privacy Policy;

• Group companies, such as affiliates and subsidiaries, to assist in providing the Services;

• Potential acquirers of Dialog’s business, to evaluate or carry out a business transaction;

• Other entities as permitted or required by law.

​

We Protect your Personal Information with industry-standard administrative, technical, organizational, and physical security measures adhering to ISO standards. These measures include firewalls, SSL encryption, limiting storage of financial information to a PCI compliant third party provider, system redundancies, and co-location in a 24/7 secured, controlled environment.

​

However, perfect security does not exist, and we cannot guarantee the absolute security of your Personal Information. Some Personal Information may be transferred to, and processed in, locations outside of Quebec and Canada, and accordingly, may be accessible to courts, law enforcement and national security authorities of those locations.

​

Agreement to Terms by Using the Platform

Please read this Privacy Policy so that you are aware of how and why we use your Personal Information. When you use the Platform, you are agreeing to the terms of this Privacy Policy.

 

This Privacy Policy may change from time to time, as reflected in the revision date above, to reflect changing legal, regulatory, or operational requirements. Dialog will provide notification of material changes to this Privacy Policy through the Platform at least thirty (30) business days prior to the change taking effect.  What constitutes a material change will be determined at our sole discretion. Where appropriate, we may also email Users who have opted to receive communications from us notifying them of changes to this Privacy Policy. If we are required by applicable data protection laws to obtain your consent to any material changes to this Privacy Policy, then we will do so before such changes take effect.

 

Your continued use of the Platform after we make changes constitutes deemed acceptance of these terms.

​

Third Party Links​

The Platform may contain links to third party websites, plug-ins, and applications. Clicking those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites, plug-ins and applications and are not responsible for their privacy statements and practices. When you leave our Platform, we encourage you to read the privacy policy of every website you visit.

​

How we Collect and Use Your Data​

Information Gathered

 

We may collect, store, keep, use, communicate and transfer different kinds of Personal Information about you, as described below:

 

Registration Information. You may provide us with your contact information such as name, date of birth, gender, location, email address and company name, username, and password when you register for an account on the Platform. We may also ask visitors or Users for additional Personal Information such as their professional background, technical expertise, and plans for using the Services. Users and visitors can choose not to provide this additional information by not entering it when asked or by contacting us directly through one of the means noted in the introduction above.

​

Log Data and Activity Tracking. Dialog collects certain information automatically from visitors and Users of the Services, such as internet protocol (IP) addresses and associated geolocation data, browser types, referring domains, timestamps (time a page was accessed as well as time spent on each web page), as well as the specific pages the visitor has requested.

​

Cookies. We collect certain information automatically using cookies and similar technologies, including information from third parties.

​

User Data. We store and process User data in the context of providing the Services, which may include login data, browser type and version, location, operating system, and similar information, as well as User content uploaded to or created on the Services, and any Personal Information inadvertently provided to Dialog through use of the Services (such as if Users upload Personal Information to Users’ sandbox sites or Git-based environments).

​

Marketing and Communications. We collect, store, keep and process information that you provide to us when you communicate with us, including when you email us or call us. We also store and process your preferences in receiving marketing materials from us and your communication preferences.

​

Other. We also collect and use certain aggregate data, which has been anonymized in accordance with legal requirements, such as statistical data regarding use of our Services, for lawful purposes. For example, we may aggregate data to calculate the percentage of Users accessing specific Platform features. As noted above, this type of data is not considered “Personal Information” subject to privacy laws because it cannot be used to identify a particular person.

​

We avoid collecting any of the following sensitive categories of Personal Information about you: information regarding your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, health, genetic or biometric data.

 

Information Use​

We will only use your Personal Information when the law allows us to and as described below

​

Providing Dialog’s Services and Services Communications. Users of Dialog’s Services have a more specific relationship with us. User registration information may be used to share updates regarding the Services and for announcements, feedback requests, security updates, support, and other products and services communications and promotions made available by Dialog.

​

Data Management and Support. Dialog stores, keeps, and processes User content only on behalf of, and as instructed by, its Users. However, User content may be viewed or accessed by Dialog for the purpose of resolving a problem or support issue. Users are responsible for maintaining the confidentiality and security of their user registration and password.

​

Improvements. We also use visitor and User Personal Information to help deliver a better experience (for example, by displaying personalized content to you based on your interactions with the Platform), to diagnose technical problems, to support marketing activities and so that we may better administer and improve the quality of both the Platform and the Services.

​

Marketing and Promotion. Dialog may use the information listed in the section above to contact Users and visitors to further discuss their interest in the Platform and the Services, or to send Users and visitors information regarding Dialog or its partners, such as information about new features, promotions, and events. Any such communications will be sent in accordance with Users' and visitors' marketing preferences and consent choices. We may also email Users with service-related information concerning the Services or the Platform to the extent allowed by law and in light of the commercial relationship between us. You may opt out of receiving marketing materials at any time by logging into the Platform and adjusting your marketing preferences or following the unsubscribe instructions included in each marketing communication.

​

To Enforce Compliance with Our Policies. Dialog may access User Data and certain visitor information if necessary to investigate a suspected violation of the Terms of Use and/or Privacy Policy for the Platform and the Services.

​

To Maintain Legal or Regulatory Compliance. Our Services are subject to certain laws and regulations which may require us to use your Personal Information. For example, we use your Personal Information to pay our taxes, to fulfill our business obligations, and as otherwise required by law. Without using your Personal Information for such purposes, we could not perform the Services in accordance with our legal and regulatory requirements.

​​

How We Share Your Data​

Sharing of Information​

Dialog will not copy, distribute, or otherwise share any User or visitor Personal Information except as set out in this Privacy Policy. Dialog may share Users' and visitors' Personal Information in the following ways:

​

• Third party service providers: Dialog may partner with other parties to help us provide the Services or perform business functions on our behalf, including our Platform developer. Our Platform developer is subject to a confidentiality and security agreement and is required to agree to use the Personal Information of Users and visitors for the purpose of providing services, under Dialog’s instructions, to keep that information secure, and otherwise to handle Personal Information in the same manner as provided in this Privacy Policy, as required by applicable laws.

​

• Group companies: From time to time, we may provide Personal Information about Users to Dialog's subsidiaries and affiliates so that those entities may assist Dialog in providing Services to Users. Each of these entities will process information in accordance with this Privacy Policy.

​

• Potential acquirers of Dialog's business: If Dialog is involved in a merger, acquisition, or asset sale (each a “transaction”), some or all of Dialog Users' and visitors' Personal Information may be disclosed for the purposes of evaluating or carrying out the transaction, in accordance with any legal requirements under the applicable legislation. In such a case, the other party will be instructed to handle the Personal Information in the same manner as provided in this Privacy Policy, and Users or visitors will be notified to the extent required by applicable laws.

​

• Law Enforcement. We may be required in certain circumstances to disclose Personal Information in response to a lawful request by public authorities, courts, law enforcement, or to comply with national security requirements, or as otherwise required by the applicable data protection law. To the extent allowed by law, we will notify you before a disclosure is made.

​

• Consent: We may disclose Users' and visitors' Personal Information with third parties where we have consent to do so, except as otherwise prohibited by law.

 

Data Location and Data Transfers​

Visitors' and Users' Personal Information may be transferred to, and processed in, Canada. Specifically, Dialog's Platform and Services are hosted on servers located in Ontario, Canada. This means that when Dialog collects visitors' and Users' Personal Information, such information will be processed in Ontario, Canada, and accordingly, may be accessible to courts, law enforcement and national security authorities of that province. For more information about how we transfer visitors' and Users' Personal Information, please contact us at contact@dialog-app.co

 

If you are a resident of Quebec, please note that your personal information may be transferred and/or stored outside of Quebec, subject to any applicable legal requirements. By accessing our Services, you consent to the disclosure and processing of your personal information outside of Quebec as described in this section.

If you have any questions or wish to obtain further written information about Dialog’s policies and practices with respect to the collection, use, disclosure, or storage of your Personal Information by service providers or affiliates outside of Canada, you may contact us at contact@dialog-app.co

 

How We Protect and Manage Your Data​

Security​

Dialog uses appropriate administrative, technical, organizational, and physical security measures adhering to ISO standards to protect our Users' and visitors' Personal Information against accidental or unlawful destruction, loss, and alteration, and against unauthorized disclosure and access. We use standard industry practices to protect visitors’ and Users’ Personal Information, including firewalls, SSL encryption, limiting storage of financial information to a PCI compliant third party provider, system redundancies, and co-location in a 24/7 secured, controlled environment.

We have procedures in place to address any suspected personal data breach and will notify you and any applicable regulator of a breach as required by law.

​

Personal Information in our possession may be accessed by different groups of employees and personnel within our company, only as required in order for them to carry out their responsibilities. Such personnel may include our founders and employees in our Customer Support and Legal teams.

​

Data Retention​

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Services you have requested, to comply with applicable legal, contractual, tax or accounting requirements, or to defend ourselves from possible legal actions). When we have no ongoing legitimate business need to process your Personal Information, we will destroy it or anonymize it.

​

Your Choices to Control Your Data​

Your Data Protection Rights​

You can exercise any one of the following data protection rights as may be available to you under applicable law by contacting us at contact@dialog-app.co or through one of the other methods set forth in the introduction to this Privacy Policy. We will acknowledge and respond to your requests in accordance with the applicable legislation in the jurisdiction where you are located. In certain jurisdictions, we may need to verify your identity before responding to your request.

​

Depending on your jurisdiction and subject to any limitations prescribed or permitted by applicable law, you may have the following data protection rights:

• You may have the right to access, rectify, update or request deletion of the Personal Information we collect about you. You can log in to your account on the Platform to access, rectify or update your Personal Information. If you wish for us to delete all of your account information, please request to delete your account through the Platform. All deletion requests are subject to any limitations or exceptions required or permitted by applicable law. To request deletion of your Personal Information, please contact us through one of the methods mentioned below under “Contact”.

• You have the right to opt out of marketing communications, even if you have previously consented to receiving them. You may opt out at any time.

• You may have the right to request portability of your Personal Information.

• You may have the right to de-indexation.

• If we have collected and process your Personal Information with your consent, then you can withdraw your consent at any time by contacting us through one of the methods below – see the heading “Contact”.

We will make and post specific information about our policies and practices relating to:

• retention and destruction of your Personal Information;

• the roles and responsibilities of Dialog’s members of its personnel throughout the life cycle of your Personal Information;

• the process for dealing with complaints regarding the protection of your Personal Information.

 

Language​

Please note that both the English and French versions of this Privacy Policy have equal legal value. The French version of this Privacy Policy is accessible here. Veuillez noter que les versions anglaise et française de cette politique de confidentialité ont la même valeur juridique. La version française de cette politique de confidentialité est accessible ici

​

Contact​

In order to exercise your data protection rights or should you have any questions, concerns or complaint regarding our Privacy Policy or the processing of your Personal Information, you may email us at contact@dialog-app.co or mail your request to 10126 Finlayson Dr, Richmond, BC, V6X 1W6.